Welcome to orchardcreations.co.uk (the “Website”). Orchard Creations (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and look after your personal data when you visit our website and use our contact form.

1. Who We Are and How to Contact Us

Orchard Creations is the controller and responsible for your personal data.

Contact Details

• Full name of legal entity / Sole Trader: Orchard Creations

• Email address: info@orchardcreations.co.uk

• Postal address: Middleton Lodge, Middleton-on-Leven, Yarm, North Yorkshire, TS15 0JY

• Telephone number: 01642 071167

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2. The Data We Collect About You

Because this is a simple website, we only collect information that you voluntarily provide to us, as well as basic technical data to ensure the website runs smoothly. We may collect and process the following data about you:

• Identity and Contact Data: Includes your first name, last name, email address, phone number, and any other information you provide when you fill out the contact form on our Website.

• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform. (This is generally collected automatically by our website hosting provider to ensure the site functions securely).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. We use the data we collect in the following ways:

• To respond to your inquiries: When you submit a message through our contact form, we use your Identity and Contact Data to reply to your questions and provide the information or services you requested. Our lawful basis for this is Legitimate Interests (to communicate with potential customers and respond to queries).

• To run our website: We use Technical Data to administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). Our lawful basis for this is Legitimate Interests (for running our business, provision of administration and IT services, network security).

We will not share your personal data with any third parties for marketing purposes.

4. Disclosures of Your Personal Data

We keep your data private. However, we may share your data with trusted third parties who help us run our website and business, such as:

• IT and Website Service Providers: The company that hosts our website and manages our email servers.

• Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services, if necessary.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for (e.g., answering your inquiry via the contact form). If your inquiry leads to a business relationship or project, we will retain your contact details for the duration of that work and for legal/tax purposes thereafter. If no business relationship is formed, we will delete your contact form inquiry after [e.g., 12 months].

7. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to the processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

   

If you wish to exercise any of these rights, please contact us at info@orchardcreations.co.uk.

8. Cookies

Our website uses minimal cookies to ensure basic functionality. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.